Build Your Brand Through Customer Support

Build Your Brand Through Customer Support

When growing businesses need to compete with incumbents in any industry, they need to bring a secret weapon to the market. Those larger companies have bigger guns, bigger budgets, and serious resources to keep their brands relevant. Some companies stand out through disruption (Uber and Netflix), some through personality (American Badass Beer, Dollar Shave Club), […]

Five signs your kid could be a tech entrepreneur

Five signs your kid could be a tech entrepreneur

  In The Wall Street Journal’s small-business report, I wrote about how we can nurture tech entrepreneurs—those young stars who will create the next Snapchat or Facebook FB, +1.22% But how do you know whether your child might have what it takes? Here are five signs he or she might just be the next Silicon […]